Cancellation and Refund Policy

Any capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your (the “User” / the “Customer”) use of Our website www.getbinks.com (the “Website”) and Our digital application titled ‘Binks’ for mobile and handheld devices (the “App”). The Website and the App as well as other domains, sub-domains and other ancillary materials and assets licensed, owned, operated and / or in the possession of Light & Craft Technologies Private Limited (“Getbinks” / “Our” / “Us”), are jointly referred to as (the “Platform”).

Key Terms

The following capitalized terms used in this cancellation and refund policy shall have the meanings as set out below:

“Fabric” means such piece or pieces of textile, garment, clothing or any related material including but not limited to any material formed by combining yarn, fibers or filament in a variety of ways, such as woven, coated, nonwoven, knitted, bonded, felted and composite materials which are provided by the User and / or procured by Getbinks on behalf of the User and / or a combination of the foregoing for the purposes of the Order placed with Getbinks. “Processing” means any direct or indirect act of processing the Fabric or other related materials including but not limited to washing, ironing, cutting, stitching, dyeing, designing, embroidery, and other ancillary processes of any manner whatsoever related to the Orders placed by the User. “Order” shall mean such order including design and styling which has been placed by the User and accepted by Getbinks.

Cancellation

All Orders placed by the User are eligible for cancellation on the basis of the stage of the Order in the opinion of Getbinks. Notwithstanding the foregoing, no orders shall be cancelled in the event of the following circumstances as may be determined by Getbinks in its sole opinion:

  1. That the Fabric is undergoing or has undergone Processing by Getbinks;

  2. That an Order for the Fabric or any other materials related to the Order has been placed for procurement with any vendor, seller and / or third Person by Getbinks; and / or

  3. That Getbinks has incurred costs and commenced work on the Order placed by the User.

It is to be noted that in all cases, Getbinks reserves the right to consider the cancellation request and determine if such cancellation request falls under any of the aforesaid conditions, in which case Getbinks shall deny the cancellation request of the Buyer.

Refund on products

Each garment on Getbinks is completely customized to the measurement, style, look and finish as opted and referenced by the User to the best knowledge of the staff at Getbinks. Therefore, refunds will not be permitted on the Orders for which Processing has been initiated. Getbinks shall not be responsible for any complaint or cancellation request on the basis of incorrect and inaccurate information having been provided by the User.

Terms of Replacement and Alterations

  1. If Getbinks misplaces any Fabric, then the liability of Getbinks is limited to the refund of monetary value of the fabric OR replacement with similar Fabric in the sole discretion of Getbinks. Any refund of monetary value shall be subject to the User providing reasonable proof of purchase value of the Fabric to the satisfaction of Getbinks.

  2. If the User is not satisfied with the garment's fitting, for a justifiable reason acceptable to Getbinks, after Getbinks has attempted at-least one alteration, and the User intends to cancel the Order in view of the foregoing, the liability of Getbinks is limited upto INR 1,000 (Indian Rupees Three Thousand) only or the refund of the stitching charge component of the pricing for the garment, whichever is lower. In the event that the Fabric cost is included as a part of the refund, the garment will be retained as Getbinks’ property for further audit and quality purposes.

  3. In case of those Fabrics and Orders which by their nature are part of a set or a pair such as salwar and kameez and where both are stitched by Getbinks, if the User is not satisfied with the fitting of one garment of the set, after Getbinks has attempted at-least one alteration, and the User intends to cancel the Order, the liability of Getbinks is limited upto the refund of the stitching charge component of the pricing for that specific garment only and not for the entire set. In the event of the Fabric cost of that one garment being included as a part of the refund, the garment will be retained as Getbinks property for further audit and quality purposes.

  4. For garments where the Customer has chosen express delivery and there has been a delay in delivery proven to be attributable to Getbinks, the delivery charge component of the garment will be refunded.

  5. If the design of the garment does not match the specifications provided in the Order, Getbinks will be liable to refund only the stitching charges component of the pricing for the specified garment. In the event that the Fabric cost being included as a part of the refund, the garment will be retained as Getbinks property for further audit and quality purposes.

  6. Any alterations to the size of the garment stitched by Getbinks shall be provided free of cost if the garment has the required cloth available in the stitched seams for such alterations to be possible. Any additional cost that may be required to be incurred to procure and arrange additional Fabric to make the required alterations possible shall be incurred by Getblinks only upon being paid by the Customer on actuals in advance. In any event, any complimentary alteration including the first alteration shall be provided by Getbinks if such request is raised by the Customer within 30 (Thirty) days of the garment being delivered to the Customer.

  7. Alterations will always be for a size and / or measurement change as mentioned in the Order and will not include any material style change of the garment. Any material change or deviation from the style and specifications agreed in the Order shall be subject to additional cost. The determination of whether an alteration request is a material change or not shall be finally decided by Getbinks and such decision shall be final and binding on the Customer.

  8. If a garment stitched by Getbinks has been altered outside of Getbinks, then Getbinks is no longer liable for free alteration of the garment. Additionally, the garment is no longer eligible for any refund.

  9. For any Fabric/embellishments/add-ons ordered on behalf of the Customer by Getbinks from any third party vendors, the Customer agrees to reasonable variation of colour, texture, Fabric and cloth stretch, shape or nature of the Fabric, threads, and accessories. As such, no refund will be provided for such variations.

  10. In case of Fabric dyeing, there may be slight colour variations. This is due to the nature of Fabric dyes, variations in shades due to the inherent Fabric specification variations (such as stretch/variations and sag), other differences in display outputs due to lighting, digital photography, colour settings and capabilities of computer monitors. No refund shall be processed in case of slight colour variations.

  11. Getbinks is not liable for refund of any Fabric/embellishments/add-ons ordered on behalf of the Customer by Getbinks from any third party vendors.

  12. Getbinks cancellation and refund policy is applicable only for garments handed over to Getbinks by the Customer. Getbinks shall not be liable for any garments that are a part of the outfit but have not been handed over to Getbinks.

  13. Notwithstanding anything to the contrary contained in these terms (except in accordance with clause 1 for such cases where the Fabric has been procured by the Customer), Getbinks’ maximum aggregate liability for any Order shall not exceed the payment paid by the Customer to Getbinks for such Order. In any event, Getbinks shall not be responsible for any indirect or consequential losses.

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