Cancellation & Refund Policy
NOTE FOR RETURN & EXCHANGE:
Last updated on 15th May 6:53 PM IST
Every piece that leaves our studio is a testament to dedication and passion. We ensure that each item is crafted to perfection, undergoes a thorough quality check, and is sent with a heartfelt note.
Once the Binks pieces are sold they can be exchanged for replacement or a credit note (provided the below mentioned terms and conditions are met). If for some reason, you are unsure of the size, please consult our size chart/team who can guide you on which size to use.
Yet, on the rare occasion something isn't right, we're here to assist you in finding the ideal outfit.
- The items should be unused and unwashed for hygiene reasons
- The product should have the original packaging and tags in place. Items without the original tags will not be accepted
- Customised products cannot be returned or exchanged
- Return/Exchange request that are not raised within 7 days of receiving the product would not be accepted
- The product would be picked in 2-3 days after the return or exchange request is approved
- Products bought during sale are non-refundable and non-exchangeable
- Pre-stitched sarees cannot be returned/exchanged
- We unfortunately do not have cancellation, return or exchange for our international customers. You can get in touch with us at hello@getbinks.com for any queries
- International orders do-not qualify for cancellations, returns, refunds or exchange
- An order once placed cant be cancelled or changed after 8 hours
- At times there can be delays in order processing due to unavoidable logistical challenges. In case the order is not shipped within 30 days of order placement, a full refund will be processed
- Custom duty if required to be paid for International orders is to be paid by the customer at the time of receiving the package
- Incase you do receive a defective product or wrong item contact us immediately by emailing us at hello@getbinks.com with your Order ID and send us a snapshot of the defect or product within 72 hours of receiving the product
- Binks reserves the right to cancel an order and process a full refund to the customer at any point